К основному контенту

4-ый критерий эффективного фидбека.

 Друзья, сегодня я представлю Вам следующий критерий эффективного фидбека. Мы уже с вами прошли что такое фидбек и первые три критерия эффективного фидбека:
1. обсуждение действия, а не человека
2. точное, детальное описание ситуации или действия
3. степень влияния или воздействия обсуждаемого действия или ситуации.

Пройдя по ссылкам вы также можете ознакомиться с конкретными примерами по каждому критерию и лайфхаками, которые Вам могут помочь проверить себя без лишних усилий, насколько эффективно вы оказываете фидбек собеседнику.

Сейчас мы перейдем к четвертому критерию эффективной обратной связи, это оказание фидбека в релевантное, уместное время. Здесь имеются ввиду 2 вещи:
 1. Фидбек нужно дать, когда эмоции на минимуме, а рационализм на максимуме. Когда собеседник готов воспринимать вашу информацию лучше всего.
2.  Фидбек нужно давать насколько уместно быстро, пока он актуален. Если вы предоставите фидбек через неделю, во многих случаях детали уже будут забыты и сказанное будет не иметь уже значения.

Я рекомендую дать фидбек в течении 24 часов. Однако в особых ситуациях фидбек можно дать позже, основным критерием является способность восприятия собеседником предоставленной информацией. Мы все понимаем, что в случае особой травмы или семейной трагедии, человеку нужно определенное время собраться с мыслями "вернуться" в реальность.

Следующая статья: "Пятый критерий эффективного фидбека"


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